HIPAA Privacy
Innercare is committed to protecting the privacy and confidentiality of your health information. We respect your rights and take your privacy concerns seriously.
Your HIPAA Privacy Rights
As an Innercare patient, you have the right to:
- Request confidential communication of your health information.
- Request restrictions on certain uses and disclosures of your health information.
- Inspect and obtain a copy of your health records, with certain exceptions permitted by law.
- Request corrections or amendments to your health records.
- Request an accounting of certain disclosures of your health information.
- Obtain a copy of our Notice of Privacy Practices.
- File a privacy complaint without fear of retaliation.
How to File a Privacy Complaint
If you believe your privacy rights have been violated or have concerns about how your health information has been used or disclosed, we encourage you to contact us.
To file a complaint, please call your respective Innercare clinic and ask to speak with the Clinic Manager or ask to be transferred to the Compliance Officer at extension 17133. Our staff will assist you with submitting your complaint to the Compliance Office.
You may also submit a written complaint using our Grievance Form, available at your clinic or on our website.
Written complaints may be mailed to:
Innercare
Office of Compliance & HIPAA
852 E. Danenberg Drive
El Centro, CA 92243
Phone: (760) 344-9951, ext. 17133
You may also file a complaint directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
Innercare will not retaliate against you for filing a complaint or exercising your privacy rights.
Complaint Resolution
Innercare takes all privacy complaints seriously and is committed to reviewing and addressing concerns promptly and fairly.
When a complaint is received, the Compliance Office will:
- Review the complaint and determine whether further investigation is needed.
- Contact appropriate individuals to gather relevant information.
- Evaluate the circumstances and determine whether corrective action is necessary.
- Take appropriate steps to address identified concerns in accordance with Innercare policies and applicable laws.
- Communicate the outcome of the review to the patient, as appropriate.
Depending on the circumstances, corrective actions may include additional staff education, improvements to policies or procedures, or other measures to help prevent similar concerns.
Our goal is to address your concerns respectfully, protect your privacy, and maintain your trust in Innercare.
If you would like an update on the status of your complaint, please contact your clinic or the Compliance Office.