HIPAA

Innercare and its employees are committed to protecting the privacy of your health information.

As an Innercare patient, you have the right to:

• Request confidential communication of your health information.
• Request a restriction on certain uses and disclosures of your information.
• Inspect and receive a copy of your health record.
• Request an amendment to your health record and obtain a listing of who has been given your health information.
• Obtain a copy of our Notice of Privacy Practices.

If you believe your privacy rights have been compromised, you may file a complaint with the onsite Clinic Manager or the Compliance Officer by phone or by completing the HIPAA Complaint Form. The form may be sent to your local clinic or mailed to our HIPAA Compliance Office:

Innercare
HIPAA Compliance Office
Administration Department
Office of Compliance & HIPAA
852 E Danenberg Drive
El Centro, CA 92243
(760) 352-2257 ext. 17133

Complaint Resolution

Complaints are typically resolved within 15 days of receipt. The Compliance Officer will:

• review the complaint
• address the situation, if necessary
• consult with the proper individuals
• notify proper authorities, if necessary and as mandated by state and federal law
• attempt to come to an appropriate resolution of the complaint

The resolution will depend on the particular facts and circumstances of the complaint. Examples of complaint resolution include:

• Educating the individual about Innercare Policies and Procedures or Practices
• Implementing changes in Innercare Policies and Procedures or Practices
• Providing additional training for workforce members on Innercare Policies and Procedures, the HIPAA Privacy Rule, or other applicable laws or regulations
• Discussing a complaint with the relevant parties and, if necessary, imposing sanctions on individuals who violate Innercare Policies and Procedures or the HIPAA Privacy Rule
• Issuing new workforce communication materials or a revised Privacy Notice regarding Innercare Policies and Procedures

You will be contacted by the Compliance Officer once the complaint is resolved. You can contact the Compliance Officer directly if you would like information on the status of the complaint.